Hotel & Villa Management

Key Services

Operational Management
Daily Operations: Supervision of day-to-day activities ensuring smooth operations.
Staff Management: Recruitment, training, and management of staff to ensure top-tier service standards.
Vendor Relations: Coordination with suppliers and service providers for seamless service delivery.

Financial Management
Budgeting and Planning: Creation of detailed budgets and financial plans.
Accounting Support: Comprehensive accounting services including accounts payable/receivable.
Profit Optimization: Strategies and measures to maximize Gross Operating Revenue (GOR) and Gross Operating Profit (GOP).

Marketing and Sales
Marketing Strategy: Development and implementation of tailored marketing plans.
Digital Presence: Managing online presence through website, social media, and digital marketing campaigns.
Sales Management: Executing sales strategies to boost occupancy and profitability.

Guest Relations
Guest Services: Ensuring exceptional guest experiences from check-in to check-out.
Communication: Efficient handling of guest inquiries, reservations, and complaints.
Loyalty Programs: Development and management of guest loyalty programs.

Housekeeping and Maintenance
Housekeeping Management: Regular and thorough cleaning protocols to maintain high hygiene and cleanliness standards.
Maintenance Services: Routine and emergency maintenance, including landscaping, pool cleaning, and technical services.
Property Inspections: Regular inspections to identify and resolve potential issues proactively.

Revenue Management
Pricing Strategy: Dynamic pricing strategies based on market trends and demand.
Booking Management: Optimizing booking channels to ensure maximum occupancy.
Financial Reporting: Detailed and transparent financial reports to track performance.

Compliance and Safety
Regulatory Compliance: Ensuring adherence to local laws and regulations.
Safety Protocols: Implementation of safety protocols and emergency procedures to ensure a safe environment for guests and staff.

Monthly Management Fee
To align our interests with property performance, our monthly management fee is a percentage-based fee derived from the property’s Gross Operating Revenue (GOR) and Gross Operating Profit (GOP). This performance-based fee structure ensures that we are highly motivated to drive success and profitability for your property.

Service Customization
We understand that each property is unique. Therefore, our management services can be tailored to meet the specific requirements and expectations of your villa or hotel.